Shipping policy

Shipping Policy

Shopvane

Thank you for shopping with Shopvane. This Shipping Policy outlines how we process, ship, and deliver your orders within Pakistan.

1. Shipping Coverage

Shopvane currently delivers across Pakistan.

We do not offer international shipping at this time.

2. Order Processing Time

  • Orders are processed within 1–2 working days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Cash on Delivery (COD) orders may require confirmation via call or WhatsApp before dispatch.

3. Estimated Delivery Time

Delivery time depends on your city/location:

  • Major Cities: 3–5 working days

  • Remote Areas: 5–7 working days

Please note that delivery times are estimates and may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Unforeseen circumstances

4. Shipping Charges

  • Shipping charges (if any) are displayed at checkout.

  • We may offer Free Shipping promotions from time to time.

5. Order Tracking

Once your order is dispatched, you will receive:

  • A tracking number via SMS, Email, or WhatsApp.

You can use this tracking number to monitor your shipment status.

6. Cash on Delivery (COD) Policy

For COD orders:

  • Please ensure someone is available at the delivery address to receive the parcel.

  • Courier may attempt delivery 2–3 times.

  • Failure to accept the parcel may result in order cancellation and possible restriction from future COD orders.

We reserve the right to refuse COD service for customers with repeated failed deliveries.

7. Address Accuracy

Customers are responsible for providing accurate shipping details.

Shopvane is not responsible for delays or failed deliveries caused by:

  • Incorrect address

  • Incorrect phone number

  • Incomplete information

Additional shipping charges may apply for re-delivery.

8. Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery time, please contact us.

While we work with reliable courier partners, Shopvane is not liable for delays caused by third-party courier services. However, we will assist in resolving the issue.

9. Damaged Parcels

If you receive a damaged parcel:

  • Do not accept the parcel (if visibly damaged), or

  • Contact us within 24 hours with photo/video proof.

We will investigate and provide a suitable resolution.

10. Contact Information

For shipping-related inquiries:

Shopvane
Email: shopvane42@gmail.com